Privacy policy.

1. Corporate Identity & Service Architecture

Real J Black Limited™ is a tech-enabled digital service agency providing software engineering, educational and online application support, media production, travel assistance, ICT solutions and cybersecurity consultation, alongside localized government identity and financial service assistance.

Our services share one website and account system at realjblack.com. Government, identity and agent banking assistance is provided through relevant aggregators and service channels. Real J Black is not a government authority, and this website does not claim direct government or banking API partnerships.

2. Personal Data We Collect

We collect information needed to respond to enquiries, manage accounts and requests, arrange consultations, and deliver the services you request. The information required depends on the service and the stage of your application.

2.1 General Personal & Contact Information

• Name, email address and contact phone number.
• Service enquiry, project requirements, appointment preferences, event or travel details, and application references where relevant.
• Delivery or location information when needed for the agreed service.
• Language and display-currency preferences.

2.2 Government Identity & Biometric Services

Identity services may require official identification, photographs, supporting records or biometric attendance through the relevant authority, bank, enrolment centre or aggregator. Our general website enquiry forms and AI assistant are not channels for submitting NIN or BVN numbers, biometric records, banking credentials or identity documents. Staff confirm the appropriate requirements and submission channel before processing.

2.3 Educational & Institutional Applications

Education request forms collect applicant contact details, application type, institution and an optional application or portal reference. Do not enter portal passwords, PINs or OTPs. If an institution requires supporting records, our team will explain the appropriate submission process. Applicant contact details and application references are excluded from the website’s saved drafts.

2.4 Media, Project Briefs & Technical Files

Software and creative enquiries may include project specifications, briefs, design references and event schedules. Supported file types and limits are displayed at upload. Larger project-document uploads, up to 50 MB where available, require a configured private upload service; this limit does not apply to every form or attachment. Do not upload sensitive identity or financial information as project reference material.

3. Form Drafts, Local Storage & Session Cookies

Supported request forms can save selected draft fields in your browser’s local storage to help you return to an unfinished request. Signed-in users may also have those permitted draft fields synchronized to their account. Drafts have a seven-day expiry and can be cleared using the form’s draft control; submission clears the associated draft.

Saved drafts include selected service and project fields, not passwords, OTPs, payment card details, applicant contact fields, application-reference fields or uploaded files. Free-text fields may still contain information you type, so do not enter sensitive data in a saved enquiry. Browser storage is specific to your device and browser; take care when using a shared device.

A necessary HTTP-only session cookie supports sign-in. Accounts are signed out after 30 minutes without interaction. A warning appears two minutes before the deadline, with an option to stay signed in. Session activity timestamps are stored on your device to coordinate tabs using the same session. Language and display-currency preferences may also be saved on your device. Chatbot conversation history is separate from form drafts and remains only in the current page’s memory.

4. Legal Basis & How We Use Your Information

We use information to respond to your request, perform agreed services, maintain account and transaction records, protect the service and meet applicable obligations. Consent is requested where needed for a particular processing activity. Applicable rights and legal requirements depend on the service and your circumstances.

5. Service Providers, Sharing & Payment Processing

Information is shared only as needed for the requested service, authorized administration, security or applicable obligations. Depending on the service, recipients may include hosting and storage providers, payment providers, relevant aggregators, educational institutions and official service channels. We do not claim that this website directly transmits to government databases through an API.

• Online payments, where enabled, use Paystack. Raw credit/debit card numbers are not collected or stored by this website. Payment references and verification results may be retained with your service request.
• Current checkout amounts are in NGN. Displayed currency conversions are indicative and do not establish USD, GBP or EUR settlement. Any manual payment arrangement must be confirmed with our team.
• Hosting and application infrastructure use Vercel and managed PostgreSQL storage. Private project-document storage uses Vercel Blob when configured. Email notifications depend on the configured delivery provider.

5.1 AI Service Assistant — Groq

When you use the AI assistant, your messages and a short recent conversation history are sent to Groq to generate a reply. The assistant uses public company and service information; it does not access your account records or private documents, process applications, make bookings or take payments. Replies may be inaccurate, and staff confirm requirements, prices and availability.

The website does not save chatbot transcripts to your account or its application database. Chat history stays in the current page’s memory and is lost when that page is reloaded or closed. Groq processes submitted messages under its own data policies. Do not include identity numbers, passwords, PINs, OTPs, payment details or other sensitive information in the assistant.

6. Data Security, Storage & Retention

We use HTTPS, access controls and authenticated access to private records and supported uploads. Access is limited according to account and staff permissions. Infrastructure providers supply additional security controls. No website can guarantee complete protection against every threat.

We retain service, account, request, payment-reference and audit information for the purposes described in this notice and applicable business or legal requirements. Contact the team about a particular record or deletion request.

Saved request drafts expire after seven days. Expired sessions, stale drafts and unattached reference files are eligible for the application’s cleanup process; cleanup timing depends on operation of that process. Uploaded documents attached to service requests are not automatically erased when a browser draft is cleared.

7. Your Rights & Data Protection Choices

Subject to applicable law, identity verification and any lawful retention requirements, you may contact us to request:

• Access to personal information held about you.
• Correction of inaccurate or incomplete information.
• Deletion of information where retention is no longer required.
• Restriction of, or objection to, particular processing where applicable.
• Withdrawal of consent for processing that relies on consent, without affecting prior lawful processing.

Use the contact details below to make a request or raise a privacy concern. We may need enough information to identify the relevant account or service request, but do not send passwords, OTPs or full identity records in an initial email.

8. International Processing & Language Preferences

We support local and international enquiries and English, French and Hausa interfaces. Hosting, storage and AI providers may process information outside Nigeria. Where cross-border safeguards are required, they must be appropriate to the relevant processing and provider arrangements. Contact our team for information about the providers and transfer arrangements relevant to your service.

9. Changes to This Privacy Policy

We may update this notice when our services, providers, processing practices or applicable obligations change. The current notice will be published at realjblack.com/privacy, with realjblack.com/privacy-policy directing to the same policy. Changes to its effective date will be shown on the page.

10. Legal Notice & Trademark Disclaimer

REAL J BLACK LIMITED™ and associated brand assets, logos and portal titles are trademarks of Real J Black Limited (Trademark Application Pending / Under Official Review). All rights reserved. Reproduction or unauthorized use without written permission is prohibited.

11. Contact Information & Support

For privacy enquiries, data-access requests, corrections, deletion requests or concerns about this notice, contact our team:

• Email: support@realjblack.com or privacy@realjblack.com.
• Phone: +2349134342634. WhatsApp: +2348145326009.
• Office: Filiya Main Market, Shongom LGA, Gombe State, Nigeria.
• Business hours: Monday–Saturday, 8:00 AM–5:00 PM WAT. Sunday: Closed. Online requests are welcome 24/7; staff respond during business hours.